Unexpected disruption during a print or payroll run can be very frustrating and costly in real terms. Graffiti Group prides itself on customer service. Even though our machines are designed to be trouble free, in the event of a problem occurring you need to be up and running at the earliest opportunity due to the time constraints of document processing.
All our popular maintenance packages include preventative maintenance (PM). A PM visit consists of a general service, replacement of any faulty or worn parts and a clean. We have a national network of engineers to respond as quickly as possible, and a team of technical support staff to provide effective telephone support. Our standard on-site response time is 8-working hours from receipt of a service call. A range of service options including fully comprehensive maintenance contracts are available to provide trouble free processing and peace of mind.
Annual Maintenance Contracts
Our popular comprehensive maintenance contracts provide the following service:
- Unlimited request for engineer support
- 8 working hour response
- All parts and labour
- Preventative services
- Full telephone support
- Free replacement machine (subject to conditions & availability)
If you would like to set up a support contract for your existing equipment please contact our service team on +44 (0) 1327 317611.
If you require maintenance, we may be able to help. Call us to see if we are able to offer maintenance on your equipment.
Please call 0330 024 3001 for our Service Support Line or place a breakdown callout.
If you are not covered by a valid Maintenance Contract, ADHOC callout charges will apply.
We also offer further Operator Training, please let us know if you feel your staff may benefit from this.